Shipping policy

What is the delivery time?

The delivery time consists of two phases:

1. Processing time
Within 1-3 business days after the order is placed, it is checked, approved and packed. The package is then prepared for transport.
2. Delivery time
UK: 8-13 business days
Shipping is handled by Royal Mail.
All delivery times exclude any customs delays. During busy periods such as Christmas, Black Friday and New Year, deliveries may take longer.
How much does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss or damage to the package.
Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked here: https://mayfordlondon.com/apps/parcelpanel
For logistical reasons, the order may be sent in several parts.
My tracking number is not working
It may take up to 5 business days for the tracking information to be updated. If the tracking still does not provide information after a few days, please contact customer service.